Common issues
FAQs
- How do I add a new user?
- How do I create a new user group?
- How do I delete a user?
- How do I change the welcome message?
- How do I change the background image?
- How do I change my font/colours/logo?
- Can I change which fields are shown in List view?
- Where can I change my notifications settings?
- Why am I not receiving email notifications?
- I'm receiving too many notifications - help!
- What file formats can be uploaded to ResourceSpace?
- Is it the same process to make a batch upload as it is to add a single resource?
- How do I publish resources that have been uploaded in bulk?
- How do I check for duplicates?
- How do I edit multiple resources at the same time?
- I've missed out an important keyword. Can I add this to my resource(s) after I've published them?
- How do I delete resources? Is there a batch delete option?
- How do I delete resources from the system permanently?
QuickTime reporting corrupt file when using H264 encoding
When generating previews using H264 encoding (automated alternatives or just normal previews) sometimes, depending on options used to generate the preview, QuickTime can complain that the downloaded mp4 file is corrupt.
YUV planar color space with 4:2:0 chroma subsampling is a safe pixel format for H.264 video to avoid compatibility issues on QuickTime. Use:
-vf format=yuv420por
-pix_fmt yuv420pto the preview options.