No license fee & unlimited users. ResourceSpace is free software, so there's no annual software license fee regardless of the number of users.


Free Trial
 
Evaluation only - trying out the features
Self help using our knowledge base
 
 
 
 
 
 
Try for free
Team Cloud
 
Perfect for start-ups, project teams and smaller organisations
Ongoing support including upgrades configuration and unlimited bug fixes
Core system functions configured
Training for up to two administrators to cover primary features
Annual health check to ensure maximum value
 
 
 
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Business Cloud
 
Established organisations with a large suite of digital assets
Ongoing support including upgrades configuration and unlimited bug fixes
Advanced onboarding with DAM consultant; complex permissions and workflows
In depth training to include advanced features for up to four administrators
Six monthly health check to fine tune your system
High specification servers
 
 
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Enterprise Cloud
 
For global organisations with multiple offices / teams
Priority support including upgrades configuration and unlimited bug fixes
Extensive onboarding sessions with our team of DAM consultants
Training sessions to include advanced features - for groups of up to six
Quarterly health check to review usage and set goals
Your own dedicated server for maximum physical security and performance
A separate supported test instance for early access to new developments
 
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Technical Support

All our Cloud packages include full technical support. With the On-Premise package, your organisation provides a web server to the appropriate requirements and must take care of backups and server-level technical support.

ResourceSpace is typically installed on Ubuntu or Debian Linux systems, either of which provide an ideal platform for the software as the required packages are available. Alternatively OS X or Windows systems can be used if these are easier for your organisation to support.

  • Software installation and testing
  • Assistance using, administering and configuring ResourceSpace
  • Software upgrades and bug fixes applied for you

Customer Success

We include on-boarding, training and regular system health checks in all our packages.

  • Our comprehensive on-boarding process - our Customer Success team works with your organisation to design a custom metadata schema, determine user groups and permissions.
  • One to one remote training for administrators using Zoom. Each session around an hour in length, typically spread over 1 to 2 weeks allowing time for private learning and practice.
  • A regular annual system health check ensures you're making the most of ResourceSpace, and includes time for additional training and configuration tweaks as necessary.

Custom Development

ResourceSpace can be extended to meet your needs via bespoke plugin development or enhancing the functionality in the base software. Quotations can be provided on request.

Contact us to find out more or to place an order.

Hosting Details

With our Cloud Hosted & Supported packages we take care of all technical aspects for you. You simply log in and start using the software.

  • Hosted in world class facilities in London's Docklands with unparalleled global connectivity
  • Full redundancy using RAID, monitoring and standby servers
  • Nightly remote off-site backup, offline backup and disaster recovery
  • Availability monitoring with recovery staff available 24/7
  • Technical support for the ResourceSpace application itself
  • The Enterprise Cloud server minimum specification is 8 x 2GHz Intel Xeon server with 64GB RAM.
  • The Business Cloud instance is allocated a minimum of 4 x 2GHz and 16GB RAM.
  • The Team Cloud instance is allocated a minimum of 2 x 2GHz and 8GB RAM.
  • Your data is in safe hands - both ourselves and the data centres we use have ISO 27001 certification.

Small Print

Minimum contract period 12 months.

UK customers please note that the above prices exclude VAT.

Support is second line technical support and includes bug fixes, product upgrades, assistance with configuration, on-boarding, ongoing system health checks and training. We operate a fair use policy for support hours. We will fix an unlimited number of issues found in the ResourceSpace base code. Technical support tickets relating to training, consultancy and configuration will be subject to a fair use limitation between 20 and 50 hours as per the table above.

See our full Terms & SLA for more information.