No license fee & unlimited users. ResourceSpace is free software, so there's no annual software license fee regardless of the number of users.


Free
 
Trying out the software,
great for remote workers
10GB free storage, no expiry, no restrictions, unlimited users
Self help using our knowledge base
 
 
 
 
 
 
Sign up for free
Team Cloud
 
Perfect for start-ups, project teams and smaller organisations
Ongoing support including upgrades configuration and unlimited bug fixes
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Unlimited users. Training for up to two admin to cover primary features.
50 trees planted every year on your behalf
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Business Cloud
 
Established organisations with a large suite of digital assets
Ongoing support including upgrades configuration and unlimited bug fixes
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Single Sign On (SSO) configured - your users can use their existing credentials to access ResourceSpace
Unlimited users and optional public access. Training for up to four admin users.
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API access for your developers
100 trees planted every year on your behalf
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Enterprise Cloud
 
For global organisations with multiple offices / teams
Priority support including upgrades configuration and unlimited bug fixes
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Single Sign On (SSO) configured - your users can use their existing credentials to access ResourceSpace
Unlimited users and optional public access. Training sessions for groups of up to six.
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A separate supported test instance for early access to new developments
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SFTP drop folder for rapid upload of very large volumes of assets
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API access for your developers
250 trees planted every year on your behalf
Learn more
 
Talk to us



Technical Support

All our Cloud packages include full technical support. With the On-Premise package, your organisation provides a web server to the appropriate requirements and must take care of backups and server-level technical support.

ResourceSpace is typically installed on Ubuntu or Debian Linux systems, either of which provide an ideal platform for the software as the required packages are available. Alternatively OS X or Windows systems can be used if these are easier for your organisation to support.

  • Software installation and testing
  • Assistance using, administering and configuring ResourceSpace
  • Software upgrades and bug fixes applied for you

Customer Success

We include on-boarding, training and regular system health checks in all our packages.

  • Our comprehensive on-boarding process - our Customer Success team works with your organisation to design a custom metadata schema, determine user groups and permissions.
  • One to one remote training for administrators using Google Meet. Each session around an hour in length, typically spread over 1 to 2 weeks allowing time for private learning and practice.
  • A regular health check ensures you're making the most of ResourceSpace, and includes time for additional training and configuration tweaks as necessary. This is annually for Team Cloud, twice a year for Business Cloud, and quarterly for our Enterprise Cloud customers.

Customer Extranet

All customers have access to their own private extranet allowing real-time access to support ticket status.

  • View live support ticket status.
  • Download and pay invoices and renewal quotes.
  • Download a complete copy of your system at any time (hosted only).

Hosting Details

With our Cloud Hosted & Supported packages we take care of all technical aspects for you. You simply log in and start using the software.

  • Hosted in world class facilities in London's Docklands with unparalleled global connectivity
  • Full redundancy using RAID, monitoring and standby servers
  • Nightly remote off-site backup, offline backup and disaster recovery
  • Availability monitoring with recovery staff available 24/7
  • Technical support for the ResourceSpace application itself
  • The Enterprise Cloud instance is allocated a minimum of 8 x 2GHz and 64GB RAM.
  • The Business Cloud instance is allocated a minimum of 4 x 2GHz and 16GB RAM.
  • The Team Cloud instance is allocated a minimum of 2 x 2GHz and 8GB RAM.
  • Your data is in safe hands - both ourselves and the data centres we use have ISO 27001 certification.

Small Print

Billing is annual by default but can be paid monthly on request and requires a direct debit. For On-Premise services there is a minimum contract period of 12 months.

UK customers please note that the above prices exclude VAT.

Support includes bug fixes, product upgrades, assistance with configuration, on-boarding, ongoing system health checks and training. We operate a fair use policy for support hours. We will fix an unlimited number of issues found in the ResourceSpace base code. Technical support tickets relating to training, consultancy and configuration will be subject to a fair use limitation between 20 and 50 hours as per our terms.

See our full Terms & SLA for more information.