We release upgrades 3-4 times a year and an Enterprise package means you’ll have a fully supported test instance so you can try out any new functionality before putting it live on your production instance. Custom development you request can be patched to your test system as soon as it’s ready too - with an Enterprise support package there’s no need to wait for the next release.
Support
ResourceSpace is free software, so there's no annual software license fee regardless of the number of users.
Once you’ve signed up, you’ll be assigned a dedicated DAM Consultant. They’ll work through the onboarding process with you to build a system that meets your needs perfectly. They’ll be aware of your goals and will design a custom metadata schema, user groups, permissions and workflows. They’ll also provide administrator training and always be available to answer questions, introduce new functionality and make changes as your knowledge of the system deepens and your requirements develop.
We carry out regular health checks to ensure you’re getting the most from the system too. This is annually for Team Cloud, twice a year for Business Cloud, and quarterly for our Enterprise customers.
Full technical support is included for all our hosted packages as well. For our hosted packages we take care of backups, security, upgrades and disaster recovery taking all this off the desks of your IT team. For on-premise clients your organisation will need to provide a web server that meets the appropriate requirements and handle backups, disaster recovery and server level technical support.
Our customer extranet allows you to download and pay invoices and renewal quotes and, for our hosted customers, the ability to download a complete copy of your system whenever you like.
Cloud Hosting
With our Cloud packages we take care of all technical aspects for you. You simply log in and start using the software.
- Hosted in world class facilities in London's Docklands with unparalleled global connectivity
- RAID redundancy and nightly remote off-site backup, offline backup and disaster recovery
- Availability monitoring with recovery staff available 24/7
- Your data is in safe hands - both ourselves and the data centres we use have ISO 27001 certification.
Small Print
Billing is annual by default but can be paid monthly on request and requires a direct debit. For On-Premise services there is a minimum contract period of 12 months. UK customers please note that the above prices exclude VAT.
See our full Terms & SLA for more information.
Our Enterprise package means you’ll be allocated a huge 64GB RAM and guaranteed access to 8 cores for the ultimate Digital Asset Management hosting.
Our priority SLA which means faster response times from our support team and more consultancy and training on all the features ResourceSpace has to offer from your Account Manager.
Our expert support team are on hand to deal with any questions or issues you might have, via your dedicated support portal. We'll take care of software upgrades for you as they become available, and we'll reconfigure ResourceSpace for you as your requirements evolve.
We’ll take you through an extensive onboarding process to make sure the system is configured exactly the way you want. This will include many of the more advanced functions and we’ll do training sessions for groups of up to six to make sure everyone’s happy managing the system.
Our expert onboarding process ensures ResourceSpace is configured exactly the way you want. We’ll do training sessions for groups of up to four to make sure everyone’s happy managing the system.
We’ll check in throughout the year to make sure all is well and your Account Manager will always be available to answer any questions that crop up.
There's no limit to the number of users of any type, and you can optionally open up a subset of your assets to the public with no login needed.
We provide remote training for up to six administrators using Google Meet. Each session is usually around an hour in length, and sessions take place over 1 to 2 weeks allowing time for private learning and practice.
There's no limit to the number of users of any type, and you can optionally open up a subset of your assets to the public with no login needed.
We provide remote training for up to four administrators using Google Meet. Each session is usually around an hour in length, and sessions take place over 1 to 2 weeks allowing time for private learning and practice.
Our higher tier packages allow the use of a custom contract whereby we negotiate new terms to replace the defaults. Our free package, and our basic Team Cloud / On Premise packages, are available on our standard terms only.
For our Enterprise Cloud packages only, a secure SFTP drop folder providing a rapid way to upload a large volume of files (in the hundreds of gigabytes). ResourceSpace automatically ingests the files after upload for later metadata tagging within the software. Tagging can also be configured to work automatically based on subfolder names within the drop folder.
Climate positive service
Since February 2021 we have partnered with Ecologi to plant trees on behalf of our customers so we ensure our service has a positive impact on the planet. More details including our progress to date are on our Ecologi page.
What Users Say
View Testimonials
The team at ResourceSpace have been a joy to work with, helping us manage what could've been a really difficult transition every step of the way.
I've found it extremely easy, comfortable, simple and fast. We are extremely happy with the tool and their support.